This Privacy Policy describes how Tiranga Game (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you access or use our website, mobile application, and related services (collectively, the “Services”). We are committed to safeguarding your privacy and ensuring transparency about how your data is handled.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Services.

1. Information We Collect

We collect information to provide and improve our Services, ensure security, and comply with legal obligations. The types of information we may collect include:

a) Personal Information

  • Mobile number and/or email address
  • User ID and profile details
  • Date of birth or age confirmation (for eligibility)
  • Customer support communications and attachments (such as screenshots)

b) Financial & Transaction Information

  • Deposit and withdrawal records
  • Transaction IDs and payment status
    (Note: We do not store sensitive payment credentials such as full card numbers. Payment processing is handled by authorized payment partners.)

c) Device & Technical Information

  • IP address, device identifiers, browser type, operating system
  • App version, crash logs, and performance data
  • Cookies and similar tracking technologies

d) Usage Information

  • Gameplay activity, preferences, and interaction logs
  • Time spent, features used, and in-app behavior

2. How We Use Your Information

We use collected information for the following purposes:

  • To create, manage, and verify user accounts
  • To provide gameplay, process transactions, and enable withdrawals
  • To improve platform performance, features, and user experience
  • To communicate service updates, security alerts, and support responses
  • To detect, prevent, and investigate fraud, abuse, or illegal activity
  • To comply with applicable laws, regulations, and lawful requests

We process data only when there is a lawful basis, such as consent, contractual necessity, legal obligation, or legitimate interests.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Analyze traffic and usage patterns
  • Improve service functionality and security

You can manage or disable cookies through your browser or device settings. Disabling cookies may affect certain features of the Services.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating the platform (e.g., hosting, analytics, payment processing), under strict confidentiality obligations.
  • Legal Compliance: When required by law, regulation, court order, or government request.
  • Security & Safety: To protect our users, enforce policies, or prevent fraud and misuse.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable data protection laws.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is 100% secure. Users are encouraged to protect their account credentials and notify us immediately of any suspected unauthorized activity.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymized.

7. Responsible Gaming & Age Restriction

Our Services are intended strictly for users 18 years of age or older. We promote responsible gaming and encourage users to play within their limits. If you believe you or someone you know may have a gaming-related problem, we recommend seeking professional support.

Accounts found to be operated by minors may be suspended or terminated, and associated data may be handled in accordance with legal obligations.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access and review your personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of your account and personal data (subject to legal requirements)
  • Withdraw consent where processing is based on consent
  • Opt out of certain communications

To exercise your rights, please contact us through the official Contact Us page. We may need to verify your identity before fulfilling requests.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be processed and stored on servers located in different jurisdictions. We take appropriate measures to ensure that data transfers comply with applicable data protection laws and that your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the Contact Us section of our platform. We will make reasonable efforts to address your inquiry promptly.